Effective Date: January 2026

Stellar Physiotherapy and Performance (“we”, “our”, “us”) is committed to protecting the privacy and personal information of visitors and patients who use our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following information when you visit our website or contact us:

• Personal details such as name, phone number, email address

• Information submitted through contact forms, appointment requests, or WhatsApp enquiries

• Health-related information shared voluntarily (such as pain condition or treatment requirement)

• Technical data such as IP address, browser type, and pages visited (via analytics tools)

2. How We Use Your Information

Your information is used only for legitimate healthcare and business purposes, including:

• Scheduling appointments and responding to enquiries

• Providing physiotherapy and related healthcare services

• Follow-up communication regarding treatment or appointments

• Improving our website, services, and patient experience

• Internal record keeping and compliance requirements

We do not sell or rent your personal information to third parties.

3. Use of Third-Party Services

We may use trusted third-party tools for analytics, advertising, or communication, such as:

• Website analytics tools

• Online advertising platforms

• WhatsApp or email communication tools

These services may collect limited information as per their own privacy policies. We ensure reasonable safeguards when using such services.

4. Data Security

We take appropriate technical and organizational measures to protect your personal and sensitive data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, absolute security cannot be guaranteed.

5. Sharing of Information

We may share information only:

• When required by law or regulatory authorities

• With healthcare professionals involved in your treatment (if applicable)

• With service providers assisting in website or communication operations

We do not share personal data for marketing by third parties.

6. Your Rights

You have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Withdraw consent for communication at any time

To exercise these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance user experience and analyze website traffic. You can modify your browser settings to disable cookies if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or data handling practices, please contact us:

Stellar Physiotherapy
📍 Mulund, Mumbai
📞 9962660018
📧 mamatarevankar@stellarphysiotherapy.com